Fireflies.ai
AI meeting assistant that auto-joins calls to record, transcribe, and summarize, with CRM sync and the "AskFred" assistant.
About
AI meeting assistant that auto-joins calls to record, transcribe, and summarize, with CRM sync and the "AskFred" assistant. ~4.8/5 G2.
Across the review sites
What people love
- Transcription and AI-generated meeting summaries are the most consistently praised feature, with reviewers calling the notes and action items more reliable than other AI notetakers they've tried.
- Multilingual transcription and a broad, fast-moving integration ecosystem, including native CRM sync and a first-to-market Claude MCP connector, stand out against category peers.
- Setup is close to zero-friction: the bot joins scheduled meetings automatically with nothing to install, and reviewers call it genuinely easy to get running on day one.
- AskFred's plain-English Q&A and searchable meeting library let people query past conversations instead of re-reading transcripts.
What could be improved
- Transcription accuracy still slips with heavy accents, crosstalk, and technical jargon, sometimes requiring manual correction.
- The AI-credit system layered on top of subscription pricing is opaque; heavy AI-feature users report surprise charges and storage minutes run out faster than expected.
- The auto-join meeting bot's data collection is enough of a trust problem that Fireflies now faces an Illinois BIPA class action alleging it captures voiceprints without consent.
- Features are split across tiers in restrictive ways: video recording, multi-language mode, and several AI Skills sit behind Pro/Business, and the free plan's storage cap is easy to exceed.
Pricing & verdict
$10/seat/mo (Pro plan, billed annually; $18/seat/mo billed monthly)
Per seat- Value for money 4/5
- Ease of setup 3/5
- Capability depth 4/5
- Support & docs 3/5
- Integrations 4/5
Last researched August 2026 · compiled from public reviews and vendor pricing pages
Fireflies.ai news
- Fireflies launches 'Daily Briefs,' expanding beyond meeting notes into a daily work-priority digest ↗
The feature aggregates action items, blockers, and updates across meetings, email, and Slack into one personalized morning brief, available on all subscription tiers.
·#product ·via Yahoo Finance
- Fireflies launches a dedicated AI Sales Suite, undercutting legacy revenue-intelligence platforms on price ↗
New capabilities include deal-risk flagging, MEDDIC/BANT scorecards, CRM autofill, real-time battle cards, and AskFred search across accounts and deals.
·#product ·via Yahoo Finance
- Fireflies hit with an Illinois BIPA class action over voiceprint collection without consent ↗
Plaintiff Katelin Cruz alleges the auto-join bot's speaker-recognition feature captured and stored her voiceprint in a meeting she never joined an account for or consented to.
·#incident ·via Data Privacy & Security Insider
What people are saying
"The reliability of the transcription is what won me over...I trust that every word"
"Deceptive practices—bait and switch on minute limits. Customer service issues reflect business"
"Accurate transcription, smart summaries, and seamless integrations save valuable time"
7 more comments from the community
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References
- 1. fireflies.ai fireflies.ai/pricing
- 2. fireflies.ai fireflies.ai/
- 3. fireflies.ai fireflies.ai/sales
- 4. fireflies.ai fireflies.ai/daily-brief
- 5. fireflies.ai fireflies.ai/blog/fireflies-1-billion-valuation/
- 6. fireflies.ai fireflies.ai/blog/fireflies-claude/
- 7. Capterra www.capterra.com/p/197037/Fireflies/reviews/
- 8. tldv.io tldv.io/blog/fireflies-review/
- 9. claap.io www.claap.io/blog/fireflies-pricing
- 10. krisp.ai krisp.ai/blog/fireflies-review-alternatives/
- 11. dataprivacyandsecurityinsider.com www.dataprivacyandsecurityinsider.com/2025/12/lawsuit-alleges-fireflies-ai-corp-illegally-collects-biometric-data-from-virtual-meetings/
- 12. natlawreview.com natlawreview.com/article/illinois-bipa-suit-targets-ai-note-takers-practical-lessons-meeting-transcription
- 13. finance.yahoo.com finance.yahoo.com/technology/ai/articles/fireflies-launches-ai-sales-suite-160000681.html
- 14. finance.yahoo.com finance.yahoo.com/technology/ai/articles/fireflies-expands-beyond-meeting-intelligence-160000715.html