Second Nature
AI roleplay training platform with human-like AI avatars (e.g., "Jenny") for practice simulations, scoring, and certification.
About
AI roleplay training platform with human-like AI avatars (e.g., "Jenny") for practice simulations, scoring, and certification. ~4.6/5 G2 (299 reviews).
Across the review sites
What people love
- Reviewers' most-cited strength is measurable sales-skill improvement — G2's top pro theme (104 mentions) ties the platform to reps' confidence and close-rate gains.
- Ease of use is G2's second-most-cited strength (98 mentions), and Capterra's ease-of-use sub-score is a perfect 5.0/5 across its reviews.
- The AI persona ('Jenny') feels interactive enough that some reps say they'd rather rehearse with her than with a live manager.
- New hires reach a usable skill level in days instead of weeks once ramp programs move onto the platform, per enterprise reviewers.
What could be improved
- AI answer accuracy is the top complaint — two separate G2 con themes (21 and 14 mentions) describe mismatched or inconsistent responses mid-simulation.
- Some reviewers say conversations still feel scripted or 'robotic' rather than natural — a 12-mention G2 theme echoed independently on Reddit.
- New users face a real ramp-up period before they're fully comfortable with the platform's features — G2's third-most-cited complaint (15 mentions).
- Pricing is entirely opaque — no tier, seat price, or minimum appears anywhere, including on Capterra's vendor-verified listing.
- Non-English support is inconsistent for some users — G2 reviewers flag accent recognition and Spanish-language gaps (11 mentions).
Pricing & verdict
Custom pricing — contact sales
Custom quote- Value for money 4/5
- Ease of setup 4/5
- Capability depth 4/5
- Support & docs 3/5
Last researched August 2026 · compiled from public reviews and vendor pricing pages
Second Nature news
- Second Nature launches video avatars for role-plays ↗
Avatars nod, react, and hold eye contact; available at launch for English, single-persona scenarios with 100 free trial hours.
·#product ·via Second Nature blog
- Second Nature adds a no-pressure 'Practice Mode' ↗
Trainees get real-time feedback without scores affecting certification records.
·#product ·via Second Nature blog
- Second Nature ships multi-persona role-plays ↗
Lets trainees practice conversations involving multiple stakeholders at once.
·#product ·via Second Nature blog
What people are saying
"What I disliked was the fact it didn't feel natural because I wasnt talking to a person. I wished it could be more conversational than it truly was."
"While it's easy to use, new users require some good training/orientation on how the software works. Otherwise, everything else is great."
"Second Nature had easy to build sims but the overall conversation quality ws okayish."
6 more comments from the community
Sign in free to read every comment and share your own experience.
References
- 1. secondnature.ai secondnature.ai/product/
- 2. secondnature.ai secondnature.ai/pricing/
- 3. secondnature.ai secondnature.ai/enterprise/
- 4. secondnature.ai secondnature.ai/blog/
- 5. secondnature.ai secondnature.ai/your-ai-role-play-got-more-real-with-video-avatars/
- 6. secondnature.ai secondnature.ai/ai-role-play-training-news-q4-2025/
- 7. secondnature.ai secondnature.ai/ai-role-play-training-news-q3-2025/
- 8. prnewswire.com www.prnewswire.com/news-releases/second-nature-secures-22m-series-b-to-future-proof-sales-and-service-teams-for-the-ai-era-302586229.html
- 9. G2 www.g2.com/products/second-nature-ai/reviews
- 10. G2 www.g2.com/products/second-nature-ai/reviews?qs=pros-and-cons
- 11. Capterra www.capterra.com/p/229361/Second-Nature/reviews/
- 12. TrustRadius www.trustradius.com/products/second-nature/reviews
- 13. Reddit www.reddit.com/r/AI_Sales/comments/1s8l6i5/sales_roleplay_tool/