Momentum
AI revenue-orchestration platform that captures call insights, auto-updates Salesforce (incl.
About
AI revenue-orchestration platform that captures call insights, auto-updates Salesforce (incl. MEDDIC), and pushes deal summaries to Slack "Deal Rooms."
Across the review sites
What people love
- Automates the busywork reps hate — call insights and MEDDIC-aligned fields get written into Salesforce automatically instead of reps re-typing notes after every call.
- Customer success and support are hands-on and responsive; "helpful team" and "customer support" are the most and third-most mentioned G2 pros, echoed by TrustRadius's own review synthesis.
- Call capture and AI summaries are accurate and fast, especially over Zoom and Google Meet — TrustRadius says 43% of reviewers call this out as a core benefit.
- Slack-native deal alerts and notifications mean reps and managers can act on signals without logging into the CRM.
- Reviewers report real time savings — TrustRadius finds 54% of reviewers cite substantial time savings for reps, echoed directly in G2 reviews.
What could be improved
- AI transcription and call-summary accuracy slips on non-English or highly technical conversations, a complaint that shows up independently on both G2 and TrustRadius.
- Built-in reporting and analytics feel thin relative to the automation depth — a recurring ask on TrustRadius and in G2's pros-and-cons breakdown for more in-product reporting.
- The interface needs polish; several reviewers on both platforms say the UI lags behind the product's underlying capability.
- Native integrations stop at the core stack (Salesforce, Slack, Zoom); reviewers want Zapier support, more CRM object coverage, and hosted SCIM.
- Occasional connectivity/permission hiccups during calls, and rescheduled meetings require manually re-inviting the recorder rather than it auto-adjusting.
Pricing & verdict
$69/user/month (Business plan, billed annually)
Per seat- Value for money 3/5
- Ease of setup 4/5
- Capability depth 4/5
- Support & docs 4/5
- Integrations 3/5
Last researched August 2026 · compiled from public reviews and vendor pricing pages
Momentum news
- Momentum ships botless Google Meet recording and Autopilot for Contacts ↗
First conversation-intelligence tool to capture Google Meet data without a bot; new agent auto-writes contact/relationship intel to Salesforce.
·#product ·via BusinessWire
- Salesforce agrees to acquire Momentum, folding it into Agentforce and Slack ↗
Deal closed March 2, 2026; Momentum's conversational-insights engine will feed Agentforce 360 and Slackbot with third-party call data.
·#acquisition ·via Salesforce
- Momentum launches Deep Research for consulting-grade account analysis ↗
New engine combines CRM and call data for churn/close-lost analysis, alongside a 1,069-opportunity "Voice of the Market" AI maturity report.
·#product ·via BusinessWire
What people are saying
"Our whole company loves the AI call summaries and getting notifications about them right in Slack."
"It records as soon as you allow it into the meeting... It would be great if it would automatically edit out the part spent waiting on the customer."
"Momentum is solving the problem of keeping our sales process efficient... This saves me several hours each week."
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References
- 1. momentum.io www.momentum.io/
- 2. momentum.io www.momentum.io/pricing
- 3. momentum.io www.momentum.io/better-together-salesforce
- 4. momentum.io www.momentum.io/blog
- 5. G2 www.g2.com/products/momentum-momentum/reviews
- 6. G2 www.g2.com/products/momentum-momentum/reviews?qs=pros-and-cons
- 7. TrustRadius www.trustradius.com/products/dealmomentum/reviews
- 8. Capterra www.capterra.com/search/?query=momentum.io
- 9. salesforce.com www.salesforce.com/news/stories/salesforce-signs-definitive-agreement-to-acquire-momentum/
- 10. mrweb.com www.mrweb.com/drno/news39456.htm
- 11. businesswire.com www.businesswire.com/news/home/20250812179929/en/Momentum-Unveils-SmartClips-AI-Video-Agent-that-Turns-Sales-Customer-Calls-into-Shareable-Video-Highlights-in-Real-Time
- 12. businesswire.com www.businesswire.com/news/home/20251021266229/en/Momentum-Launches-Deep-Research-AI-Technology-Delivers-Strategic-Analysis-from-Enterprise-Customer-Data
- 13. businesswire.com www.businesswire.com/news/home/20260226676015/en/Momentum-Delivers-Industry-First-Botless-Google-Meet-Recording-Redefining-Conversation-Intelligence