AI Sales Tools

Salesforce Agentforce

Enterprise agentic-AI platform for building/deploying autonomous AI agents natively in Salesforce via Agent Builder + Atlas Reasoning Engine.

126
 Visit website ↗

About

Enterprise agentic-AI platform for building/deploying autonomous AI agents natively in Salesforce via Agent Builder + Atlas Reasoning Engine. ~4.3/5 G2. (Salesforce consolidated multiple products under the Agentforce brand through 2025-2026.)

Across the review sites

Gartner Peer Insights 4.3/5 (72 reviews) TrustRadius 8/10 (36 reviews)

What people love

  • Agent Builder's low-code tools let non-technical staff build and launch their own agents with minimal IT support.
  • Reviewers describe it as incredibly versatile, handling a wide range of tasks with setup that takes minutes, not weeks.
  • Deep native integration with the Salesforce platform speeds deployment versus building custom AI solutions from scratch.

What could be improved

  • Usage-based pricing (per-conversation and Flex Credits) is hard to predict and budget for, and sandbox/internal license costs add further confusion.
  • Agents can lose conversational context between sessions, forcing users to re-explain themselves.
  • Analyst channel checks found customers underwhelmed by real-world results and citing messy underlying data as a blocker, despite strong headline ARR growth.
  • A since-patched prompt-injection flaw ('ForcedLeak') let attackers exfiltrate CRM lead data via a crafted Web-to-Lead email, scoring 9.4 on the CVSS scale.

Pricing & verdict

$0.10 USD per action (Flex Credits) — cheapest published unit; $2.00 USD per conversation (Conversation-Based Pricing) also offered, plus a contact-sales Unmetered Per-User License

Usage-based
Enterprise tier
  • Value for money 2/5
  • Ease of setup 3/5
  • Capability depth 4/5
  • Support & docs 3/5
  • Integrations 4/5
View pricing ↗

Last researched August 2026 · compiled from public reviews and vendor pricing pages

Salesforce Agentforce news

  1. KeyBanc analysts say Agentforce isn't winning over clients despite Salesforce's ARR claims ↗

    Client conversations found messy underlying data blocking real deployments; Salesforce disputed the findings, and the report cites a Bernstein note calling adoption still early-stage.

    ·#press ·via The Register

  2. Salesforce agrees to acquire Fin (formerly Intercom) for about $3.6B, folding it into Agentforce ↗

    The deal, expected to close in Q4 FY27, adds Fin's customer-service AI agent to Salesforce's Agentforce lineup.

    ·#acquisition ·via Salesforce (press release)

  3. Salesforce reports Agentforce ARR hit $1.2B in Q1 FY27, up 205% year over year ↗

    Combined Agentforce and Data 360 annual recurring revenue reached roughly $3.4B, Salesforce said in its fiscal Q1 2027 results.

    ·#press ·via Salesforce (press release)

More news (1) →

What people are saying

"Agentforce is a premium offering, and its pricing, particularly the usage-based model, can be a major deterrent... The previous '$2 per conversation' model was criticized for its unpredictability... tracking and predicting the overall cost of a conversation with multiple actions can still be complex. Sandbox and internal license pricing has also raised concerns among users."
Vandana ·
"My primary concern is the significant learning curve involved in truly optimizing Agentforce."
Alessandro N., Salesforce Admin ·
"Setting it up wasn't as smooth as I expected. The UI felt a bit clunky at times."
Ayushmaan Y. ·

4 more comments from the community

Sign in free to read every comment and share your own experience.

References

  1. 1. salesforce.com www.salesforce.com/agentforce/pricing/
  2. 2. Gartner Peer Insights www.gartner.com/reviews/product/salesforce-agentforce
  3. 3. TrustRadius www.trustradius.com/products/salesforce-agentforce/reviews
  4. 4. Capterra www.capterra.com/p/10028966/Agentforce/reviews/
  5. 5. web.archive.org web.archive.org/web/20250924051457/https://www.g2.com/products/salesforce-agentforce/reviews
  6. 6. salesforce.com www.salesforce.com/news/press-releases/2026/05/27/fy27-q1-earnings/
  7. 7. salesforce.com www.salesforce.com/news/press-releases/2026/06/15/salesforce-signs-definitive-agreement-to-acquire-fin/
  8. 8. theregister.com www.theregister.com/saas/2026/07/15/salesforces-agentforce-isnt-winning-over-clients-keybanc-analysts-claim/5271866
  9. 9. theregister.com www.theregister.com/software/2025/09/26/salesforce-agentforce-tricked-into-leaking-sales-leads/668952